Downtown Kelowna Pickup:
We provide free downtown pickup for our Kelowna locals. Place your order online and select the Kelowna Downtown Office Pickup option at the checkout.
The office will contact you when order is ready for collection. The Kelowna Downtown Office is located at 1894 Ambrosi Rd, Kelowna. Please allow 3 business days for pick up.
Please note: Due to the impact of social distancing and increased volumes, Canada Post are experiencing considerable delays to their services. They are currently estimating a delivery time of 5-14 days for standard shipping.
We provide flat rate tracked shipping within Canada. Orders are shipped with Canada Post.
- BC, AB, SK - $12.95
- MB, ON, QC, NL, PEI, YT, NT, NU, PEI, NS, NB - $17.95
We strive to process orders within 3 business days and Canada Post estimated 5-14 days for standard shipping.
At this stage we are unable to ship internationally through our website. If you require international shipping, please contact [email protected] for assistance.
Returns & Exchanges:
We will happily return or exchange any unused item, subject to the following conditions:
- goods must be accompanied by original proof of purchase
- goods must be returned within 7 days of receiving the item
- goods will be only credited/refunded in the same manner as the initial payment
- goods must be in their original packaging and have their original tags attached
- goods that are deemed to have a manufacturer’s defect will be exchanged or returned at our absolute discretion
- goods on sale cannot be returned or exchanged – they are final sale
- goods returned remotely must have a return authorization number – contact [email protected] for assistance
- costs related to returning goods are the sole responsibility of the customer
NB: Facemasks and balaclavas are final sale due to hygiene reasons.
We reserve the right to refuse the return of any goods that do not meet the return criteria.